Every enquiry is read by a person, not a system. The fastest way to reach us is by email at one of the dedicated channels below — we reply within two working days, Monday to Friday.
Every enquiry is read by a person, not a system. We respond to every message we receive.
We have separate channels for the most common kinds of enquiry, so that your message lands with the person best placed to respond to it. For anything else, the general enquiry address below is the right starting point.
Office hours: Monday to Friday, 9:30am – 5:30pm AEST/AEDT. We are a small team and not always able to take unscheduled calls — email is usually the most reliable way to reach us.
Our commitment is to respond to every enquiry within two working days of receipt. If we cannot answer substantively in that time, we will acknowledge your message and tell you when you can expect a full response.
Our team works Monday to Friday, excluding NSW public holidays. Enquiries received on weekends or public holidays are responded to on the next working day.
We will never share your contact details with third parties. We retain enquiry records for twelve months and then delete them, unless you have asked to stay in touch beyond that period.
The questions we are asked most often, with the answers we would rather you had before you had to ask.
We are currently working toward Deductible Gift Recipient (DGR) status with the Australian Taxation Office. Until that status is granted, donations to Cafkralu Foundation are not tax-deductible. We will announce publicly as soon as DGR status is in place. In the meantime, every dollar you give still goes directly to programs and the communities we serve.
Yes. We work with volunteers across several areas — particularly communications and design, governance support, event coordination, and skilled pro bono work (legal, accounting, translation). Send us a message through the form above with a note about your skills and how much time you have available, and we will be in touch.
At present, all of our direct program delivery happens within greater metropolitan Sydney. We partner with a small number of national organisations whose work is consistent with our mission, but we do not yet operate programs of our own outside NSW. This may change as the foundation grows.
In the 2024–25 financial year, 94% of every dollar received went directly to programs and the communities we serve. The remaining 6% covers governance, reporting, and the small core operations that make the rest of the work possible. Full details are in our most recent annual report.
Possibly. We work with a range of partner organisations — community centres, schools, primary health networks, specialist service providers, and other charities. Send a message to our partnerships address with a brief description of your organisation and the kind of partnership you have in mind, and someone from the team will follow up.
We want this work to be reachable. Tell us how to make that easier.
If there is anything about how we communicate, where we meet, or how we run our programs that creates a barrier to your involvement, please tell us. We will do our best to address it, and we would rather hear about it early than late.
We can arrange for translated correspondence in Mandarin, Cantonese, Vietnamese, Arabic, and Greek — and we will do our best with others on request.
If email or written correspondence does not suit your needs, we are happy to arrange a phone or video call. Please mention this in your message.
Our Surry Hills office is wheelchair accessible. If you are attending a meeting in person and have specific access requirements, please let us know in advance.